Privacy Policy
Lemoni Culture – Privacy Policy
Last updated: [add date when you publish it]
1. Introduction
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit www.lemoniculture.gr.
2. Who we are
3. What personal data we collect
We collect name, address, email, phone, payment details, and order info. If you subscribe to our newsletter (via Mailchimp), we collect your email for marketing. If you create an account, we also store your login details.
4. How we use your data
To process orders, manage payments, communicate with you, send marketing emails (with consent), and comply with legal obligations.
5. Who we share your data with
Trusted partners: Viva (payments), Boxnow/ACS/DHL (delivery), Google/Meta/Mailchimp (marketing), technical providers (hosting/analytics).
6. Legal basis
Contractual necessity, consent, legitimate interest, and legal obligations.
7. Data retention
Order info up to 5 years, marketing data until you unsubscribe, account data until deletion.
8. Your GDPR rights
Access, correction, deletion, withdraw consent, object, request data copy, lodge complaint with the Hellenic Data Protection Authority.
9. Cookies
See our Cookies Policy for details.
10. Data security
We use appropriate measures to protect your personal data.
11. Updates
We may update this Privacy Policy; the latest version will always be available online.
12. Contact
Lemoni Culture – Terms & Conditions
Last updated: [add date when you publish it]
1. General information
These Terms & Conditions govern your use of our website (www.lemoniculture.gr) and your purchases from Lemoni Culture EE, Frixou 15, 54627 Thessaloniki, Greece.
2. Products & availability
We strive to present our products accurately, though slight variations may occur. If a product becomes unavailable after ordering, we will notify you and issue a refund.
3. Prices & payment
All prices are in Euro (€) and include VAT. Payments are securely processed through Viva. Prices may change but not affect confirmed orders.
4. Shipping & delivery
We ship in Greece and Cyprus via Boxnow and ACS.
- Shipping cost: [to be added]
- Free shipping over: €60
We ship across the EU via DHL.
- Shipping cost: €15
- Free shipping over: €100
Delivery times depend on your location. You will receive tracking details by email.
5. Returns & exchanges
You may return items within 30 days of delivery, free of charge, provided they are unused, undamaged, and in original packaging. Items showing wear or dirt may not be accepted. We reserve the right to refuse orders if misuse of our return policy is detected. Refunds are issued to the original payment method once inspected.
6. Cancellations
Contact info@lemoniculture.gr to cancel. If the order has not shipped, we will cancel and refund it. If shipped, please follow the return process.
7. Customer accounts
If you create an account, you are responsible for keeping your login secure. You can delete your account anytime by contacting us.
8. Limitation of liability
Lemoni Culture EE is not liable for temporary site unavailability, minor inaccuracies, or indirect damages. This does not affect your statutory rights.
9. Privacy & cookies
We process personal data per our Privacy Policy and Cookies Policy.
10. Governing law & jurisdiction
These Terms are governed by Greek law. Disputes fall under the exclusive jurisdiction of Thessaloniki courts.